How We Are Staying Connected After Hurricane Helene with CradlePoint Failover and VoIP - And So Can Your Business!
As power gradually returns in the aftermath of Hurricane Helene, many businesses are still experiencing significant disruptions or total absence of phone lines and internet, particularly Wi-Fi, across South Carolina and North Carolina. For commercial property owners, managers, restaurants, and other businesses, staying connected is critical to ensure operations continue smoothly during emergencies and maintain some ability to keep the business going during this disaster. At GenX Security Solutions, we’re committed to helping businesses like yours maintain communication, even when traditional services go down.
In this blog we are going to share with you how we are staying connected with a CradlePoint failover system, and how you can, too! We'll also explain how this technology works, why it's essential for businesses, and how GenX Security can help you get set up. Our CradlePoint failover system with VoIP through Verizon has made all the difference for us during this storm!
What is CradlePoint Failover?
CradlePoint failover is a technology designed to automatically switch your business's internet and phone systems to a backup network when the primary connection fails. With a CradlePoint failover in place, your business’s VoIP phones, Wi-Fi, and essential online services stay connected even during power or internet outages.
For many businesses, the ability to maintain communication with customers, vendors, and employees during an outage is not just convenient—it’s critical. Whether you run a restaurant that needs to keep processing orders or manage a commercial property where tenants rely on stable internet service, CradlePoint failover provides the peace of mind that you’ll stay online when you need it most.
Why Cradle Point Failover is Essential for Businesses
Power and internet outages can have a devastating impact on any business. Here’s why having a CradlePointfailover solution is essential:
1. Minimized Downtime: In the event of an outage, your primary network will automatically switch to the backup connection without you lifting a finger. This means your business can continue to operate without major interruptions.
2. Maintained Communications: For businesses that rely on VoIP phones, losing internet access means losing the ability to take orders, provide customer service, or communicate with employees. CradlePoint failover ensures that your phones stay online, even when your internet goes down.
3. Improved Customer Experience: A stable connection during an emergency reassures your customers that you’re still open and available. Whether you’re a restaurant needing to keep your online ordering systems running or a commercial property manager ensuring tenants have access to communication, maintaining connectivity is key.
4. Business Continuity: From processing payments to managing inventory, many of the day-to-day operations for businesses rely on a stable internet connection. CradlePoint failover keeps those systems running so your business can stay operational.
Achieving "Four-Nines" Network Reliability Nearly Anytime with CradlePoint
"Four-nines" refers to a system that is operational 99.99% of the time, allowing for only a very small amount of downtime over a given year—approximately 52 minutes. For businesses that depend on constant connectivity, achieving this level of reliability is crucial to avoid disruptions that can impact customer service, productivity, or revenue. CradlePoint failover systems are designed to help businesses reach "four-nines" reliability by providing seamless backup connections when primary internet services fail. With a CradlePoint system in place, your network automatically switches to a 4G/LTE or 5G connection in the event of an outage, ensuring continuous operation.
How CradlePoint Failover Works
Here’s a simple breakdown of how a CradlePoint failover system functions:
- Primary Connection: Your business uses its standard internet service provider (ISP) for everyday operations.
- Backup Connection: The cradle point device monitors your connection. If it detects an outage or failure in your primary ISP service, it automatically switches to a backup mobile data network.
- Seamless Transition: This switch happens instantly, ensuring no downtime for your business, and your VoIP phones, internet, and critical systems continue to operate as usual.
Keep Phones Ringing with VoIP and CradlePoint Failover
Voice over Internet Protocol (VoIP) is a technology that allows you to make and receive phone calls over the internet rather than through traditional phone lines. This system is popular among businesses because it offers flexibility, lower costs, and features such as call forwarding, voicemail-to-email, and video conferencing.
To set up VoIP, businesses typically need an internet connection, a VoIP-compatible phone system, and a VoIP service provider. However, since VoIP relies entirely on the internet, any disruption to your internet service can affect your phone lines. This is where a cradle point failover system becomes essential.
By providing a backup network when your primary internet service goes down, CradlePoint failover ensures that your VoIP phones remain operational, allowing you to maintain seamless communication with customers, vendors, and employees even during outages. At GenX Security Solutions, we can assist with both setting up VoIP systems and ensuring they are protected with a CradlePoint failover solution.
Maintain Out-of-Band Management with CradlePoint Failover During an Outage
Out-of-band (OOB) management is a network management technique that allows administrators to remotely access and control critical devices, such as routers, switches, or servers, even when the primary network is down or unavailable. This ensures that IT teams can diagnose, troubleshoot, and fix network issues without needing to be physically onsite. When integrated with CradlePoint failover systems, OOB management becomes even more powerful by enabling remote access over a 4G/LTE or 5G backup connection. This ensures that your team can maintain full control over the network infrastructure during outages, improving response times and reducing downtime. Here’s how out-of-band management works in conjunction with CradlePoint failover:
- Remote Troubleshooting: Provides secure remote access to network equipment, even when the primary network is offline.
- Reduced Downtime: IT teams can fix issues remotely and rapidly, without waiting for the primary connection to be restored.
- Enhanced Security: OOB management offers an isolated, secure channel for network monitoring and control, separate from the primary network traffic.
- Continuous Monitoring: With CradlePoint failover, OOB systems can maintain connectivity through 4G/LTE, ensuring constant availability for diagnostics and management.
By utilizing OOB management in conjunction with CradlePoint failover systems, businesses can maintain critical network control and reduce downtime, even during significant outages or disruptions.
How GenX Security Can Help Your CradlePoint Failover System Setup
At GenX Security Solutions, we specialize in helping businesses implement many types of communication systems tailored to their needs. Here’s how we can assist you in getting set up:
1. Assess Your Current System: Not sure if your current setup supports CradlePoint failover? With a few questions we can assess your infrastructure and recommend the best solution for your business.
2. Install and Configure CradlePoint Devices: We can both get you set up with our preferred carrier and, if needed, handle the installation and configuration of the necessary hardware to ensure your system automatically switches to the backup network when needed.
3. Technical Support: In the event of an emergency, our team is available to help troubleshoot to ensure your failover system works as intended, keeping your business connected when it matters most.
SIDENOTE! GenX Security Has Limited Hotspots Available for Your Emergency Use
While CradlePoint failover is a great solution for maintaining internet and phone connectivity, we understand that not every business is equipped with this technology yet. To support businesses during the recovery from Hurricane Helene, GenX Security has a limited number of mobile hotspots available for loan. These hotspots provide temporary internet access to keep your essential systems online.
If you need a hotspot, please contact us immediately as supplies are limited. We’re here to help your business get through this challenging time with as little disruption as possible.
GenX Security is Open and Here For YOU
At GenX Security Solutions, we’re dedicated to providing reliable, secure, and effective solutions to keep your business running smoothly, even during emergencies like Hurricane Helene. Whether you’re a commercial property owner, restaurant, or any other business, a cradle point failover system can be the difference between staying operational or shutting down during a critical outage.
Contact us today to learn more about how we can help you set up a CradlePoint failover system or to inquire about borrowing one of our limited mobile hotspots.
Stay connected, stay operational, and let GenX Security Solutions keep your business online during any emergency.
Contact us:
Phone: 866-598-4369
Email: spencer@genXsecurity.com
Website: www.genXsecurity.com
Experience the next generation of interactive security services and solutions with GenX Security.
With custom security integration solutions come custom quotes designed for your needs. Please contact us by clicking here or calling 866-598-4369.
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